Do you have a marketing project?

Too good to be true?

Our responsible marketing agency

We are the real
 At your service since 2009, we are proud to bring meaning to all your strategic and operational marketing projects.

Pure player BtC Gift box 2009 Disrupting a booming box market focused on a choice of experiences by offering the French market the first affinity-based gift marketplace, thereby providing the general public with a new range of "branded product" boxes. 2021 2012 Promotion specialist 2012 Reinventing incentive drivers in digital mode by pioneering the BTB market for dematerialization through reward boxes. Support for phoning operations or other promotional activities. 2009 2015 Operational marketing agency 2015 Re-enchant the CUSTOMER experience to boost sales and loyalty over time by offering digital program solutions that transform every anonymous shopper into a committed user ambassador. 2012 2018 Relationship marketing agency 2018 Develop Customer Lifetime Value (CLTV) through relationship marketing initiatives, leveraging marketing automation solutions and customer relationship management (CRM, ERP) tools to deliver personalized marketing. 2015 2021 Responsible marketing agency 2021 Accelerate the transformation of businesses towards ecological transition by promoting carbon footprint awareness and rewarding responsible commitments; in terms of challenges. We must move from "customer lifetime value" (CLV) to "care capital"! (TAKE CARE of your customers, your people, and the planet) 2018 upcoming +40M
s in annual revenue

The history of our agency:

7 countries established
commercially Strategic agility 26%
's international revenue 2009 company creation

Our DNA:

A business mindset at the service of your marketing

  • The customer at the center of strategic focus (user-centric)
  • Operational agility (efficiency due to centralization of services)
  • Advice and proactive approach (LT support philosophy)
    •
  • Creation of digital marketplaces (long-term strategy, wide range of multi-brands)
  • Rewards logistics and customer service (goal: 100% customer satisfaction)
  • Facilitation of operational networks with a focus on adaptation and local action

    •
  • Our marketing strategy agency is primarily compensated based on your performance.
  • In-house SAAS software managed in INNER SOURCE: you benefit from developments made by the customer community.
  • Annual animation RUNs integrate middle and front office resources
    •

    Our adaptability:

    An evolution, not a revolution

  • Reward transactions with remuneration tailored to customer types
  • Communication tailored to life cycles
  • Rewards commitment
    •

    Operational

    First evolution

    98% customer satisfaction

    200,000
    deliveries per year
  • Gamification of actions
  • Enhancing the brand experience
  • Through service, customers strengthen their relationship with the brand.
  • "Member" logic that develops pride in belonging
    •

    Relational

    Second development

    2 million active users

    140 customized platforms
  • USEFUL content for RESPONSIBLE customers
  • Rewards responsible purchasing and behavior
  • Program outlined and in compliance with the network
    •

    Manager

    Third evolution

    25% of products in the catalog are CSR products

    80 brands under license U50

    Our team:

    A modern, customer-focused organization

    Web engineering
    Data management

  • Creation of digital solutions (websites & applications)
  • Custom development
  • TMA & Scalable IT Development
  • Business Intelligence (streams) - Data scientist
  • Data security/GDPR
    •  30,5 average age of employees Nationalities
    ly in our offices

    Operational marketing

    Strategy Consulting &

    Media production
    print/web/video

  • Consulting and operational support for B2B and B2C networks
  • Digital transformation strategy
  • Relationship strategy (customer loyalty)
  • CSR Strategy/Capital Care
    •
  • Graphic identity (style guide)
  • Design on online and offline media
  • Video (animation, launch, tutorial)
  • Tailored support throughout the project
    •  13
  • PAC proposal and management
  • Site activity based on current events and profiles
  • Referral & Lead Generation
  • Marketing automation (Selligent tool)
  • Reporting and analysis of public offerings
    •  5
    ffices worldwide

    User-
    -call center

  • 100% centralized in multiple languages
  • Dedicated toll-free number
  • Dedicated business tool Freshdesk/Freshcall
  • Custom SLA reporting
  • Multi-channel contact (phone, email, chat, FAQ, etc.)
    •

    Rewards

  • Customized marketplace
  • Adaptation to country and regional specificities
  • Sourcing and listing
  • Group purchasing
  • Customized travel: individual and groups
  • Professional services and benefits
    •  An organization User-centric

    Finance Department

  • Compliant program
  • Legal and tax support
  • GDPR compliance and reversibility
  • Customized and updated dashboard
    •  +60
    's team at your service
    ly spoken languages     6 52% of women Kalido has 50 employees, 13 nationalities, 50/50 gender equity and an average age of 30.5.

  • The teams are based at our headquarters in Villeneuve d'Ascq in northern France, as well as in our offices in Paris, Lyon, Madrid, and Rio de Janeiro.

  • Our teams are international, and speak 6 languages on a daily basis with our customers.
  • Management leadership based on holacracy and a cross-functional team leadership approach.

  • The teams are multidisciplinary, with all back-office functions centralized, allowing for a high degree of operational agility in order to increase efficiency and the ability to personalize customer file management.
    •  Holacracy is a 100% agile organizational concept based on the belief in collective intelligence. It is an innovative and operational governance system that leads a company to break away from the usual hierarchical and pyramidal structures.

    Our management style is modern, very horizontal, based on exchange and on the management of client files across all back-office departments. Exchange takes place both internally and externally through an ecosystem of expert partners built to increase the added value of each contributing business line.

    A word from our founders

    Co-Founder

    Stéphane Fremy

    Towards more responsible solutions
    For over 10 years, our solutions have been evolving in co-creation with our clients to best meet their needs.
    Through the facilitation of our programs and user knowledge, our customized platforms have provided the features, services, and rewards necessary for performance and loyalty.

    Today, our programs provide greater compliance and more responsible activities in line with our customers' CSR strategies.

    We embrace our business model by remaining agile and attentive to environmental and social contexts, while delivering the best value for money to our customers, who remain our priority.     An open mind
    We know that marketing as we once knew it is no longer relevant, and expectations have moved beyond that! Price and product have become minimum standards, fundamental requirements for even having a chance to exist.

    Today, customer experience has become the main criterion for consumer choice. We offer simple and passionate support to help you re-enchant this customer relationship around three key words: desire, listening, and emotion.

    Furthermore, we want to serve our vocation and distinguish our support with a CSR prism, because it is entirely possible to agree together on solutions that take care of both end customers and our beloved planet.

    By drawing on everyone's expertise, this ongoing co-creation (you-us) will always be a win-win-win situation (your customers/you/us)!     Co-Founder

    Philippe Desprets

    Countries in which we operate commercially

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    ✉️ contactfront@kalido-pro.com

    ☎️ 03 59 55 40 55

    📍97 Rue Parmentier
    , 59650 Villeneuve d'Ascq

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